Return & Refund Policy

📦 Standard Return Policy

If you are not fully satisfied with your purchase, you may return eligible items within 30 days of receipt at no additional charge. Approved returns will be refunded to your original payment method. Please note that original shipping fees are non-refundable.

Return terms may differ during promotional periods. Please review the specific terms and conditions of any active promotion before placing your order.

For items purchased through an authorized third-party retailer, please contact that retailer directly to initiate a return or exchange.

📝 How to Start a Return

To request a return, please email Elncrest LLC at support@kindzell.com with the following information:

• Your order number
• The item(s) you wish to return
• The reason for your return

Once we receive your request, Elncrest LLC will provide instructions for the next steps, including your return label where applicable.

⚠️ Damaged Items

If your order arrives in a damaged condition, please contact Elncrest LLC at support@kindzell.com with the subject line DAMAGED within 14 days of receiving your order. Include your order number and a clear photo of the damaged item so we can resolve the issue promptly.

🔍 Missing Items

If part of your order is missing upon delivery, please reach out to Elncrest LLC at support@kindzell.com with the subject line MISSING ITEM and include your order number. We will investigate and follow up with you as quickly as possible.